Wednesday, April 23, 2008

Orange GPRS

I'm going to start swearing in a minute, read no further if the phrase "[expletive deleted]" offends you... Oh, sorry, too late.

For the last week I've been running round in circles trying to sort out the problems we've been having with GPRS modems on a design that had to be working for an exhibition - the usual last minute panic sort of thing. I finished the software for this project last Thursday and it was working well. I tested it a few times on Thursday morning without problems, then, just before I was due to pass it over to the customer that afternoon it stopped making GPRS connections. Since then I've had embarrassing meeting with them, spent all day at their site trying to find out what the fucking problem was, had to write support for a completely different type of packet radio carrier so that they could demonstrate the product and generally been stressed to fuck and made to look like a complete amateur.

On Friday we asked Orange technical support if they knew of any reason why their GPRS enabled SIMs should stop working, and they said no. Nor did the modem supplier, who looked at our setup strings, etc, and couldn't see what we were doing wrong.

Today I find out that Orange rolled out a change to their network software on Thursday afternoon, and guess what? We were the first, but other people are now reporting that their GPRS modems no longer work with Orange sims...

So, thanks Orange, you stupid, useless [expletive deleted]. I feel like killing someone. It's bad enough that they break GPRS, but there is no fucking excuse whatsoever for denying that they knew what could have caused the problem.

The last week has been hell. I'm so pissed off with these arseholes I can't really express it.

On mature reflection I removed the term [expletive deleted] and replaced it with [expletive deleted]... Oh, poot.

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